POLICY
THIS INFORMATION SHOULD BE READ PRIOR TO PURCHASING ANY SERVICE
PAYMENT METHODS + PRICES
In order to begin a project, payment must be made in full. Cashapp and Apple Pay are supported
payment methods. Trade services are also an option, where a client provides an item/service with equal
value in exchange for our services. To go through with this method, a discussion and agreement must
be made prior, send us an email here. Invoices may also be sent out only for services that are not listed
on the website. Prices are subject to change, without warning, at any given time.
TURNAROUND TIME
Turnaround times vary.
For most services: 5-12 days.
For motion graphics (motion flyers, YouTube intros, etc.): 7-12 days.
For websites and packages: 1-2 weeks.
Rush fees are available as well! See more information under the "RUSH FEES" tab.
Note: Turnaround time doesn't begin until both payment and all details have been submitted.
RUSH FEES
Regular services: $30 for 5 day turnaround • $50 for 3 day turnaround.
Motion graphics: $75 for day turnaround • $85 for 3 day turnaround.
For websites/packages: $100 for 5 day turnaround • $150 for 3 day turnaround
(websites are excluded)
REFUNDS
Please keep in mind, due to the nature of our services once a payment has been made there will be
absolutely no refunds. Be sure your decision is firm before booking with us to avoid any conflict. Unless however,
an issue occurs on our end to where the project is unable to be completed. A client being unnecessarily difficult,
indecisive or rude will be provided with a refund and project will then be cancelled. The client will then
be unable to book with us in the future.
drafts
Once a draft has been sent, the client can either approve the design(s) or communicate what revisions need to be
made. When doing this, please refrain from using descriptive words only, as a "revision".
I.E. Instead of asking questions like, "Could you just make it pop?" or "I don't know what I want, I just know I want it
to be super cute and boujie!"
Ask questions using specific details like: "Could you change the upper font to a skinny, tall font?" or Could you
move the left word to the center? Could you incorporate some cheetah print?
COMMUNICATION + response time
If any questions or concerns come about, we will reach out and would greatly appreciate a response
within 48 - 72 hours. We understand some people are busy on a regular basis. However it is still
extremely important to respond in a timely manner. This is to avoid prolonging the process. After a week
of no response, your project will be put on a hold. After two weeks, it will be cancelled indefinitely and
booking with us will no longer be permitted.
project cancellations + ghosting clause
A client being difficult to work with (by being condescending, indecisive or insulting) will result in a project cancellation.
No response after seven days, without reason, results in a project hold and would the need a $50 fee to be added
back into the queue. No response after 14 days, results in project being cancelled indefinitely. Client will no longer
be able to book in the future.
revisions + limits
Each project has five free revisions.After this limit has been reached, any additional revision is $15. Revision is
when part of a design is being altered to better fit a vision the client may have. A revision is not a redesign,
here are a few examples of the different types of revisions:
-
changing placement
-
changing size
-
font change
-
color change
-
rewording
-
alignment
-
adding/removing elements
-
spacing
Also, please refrain from asking questions like:
"Could you just make it pop?"
or
"I don't know what I want, I just know I want it to be super cute and boujie!"
Ask questions using specific details like: "Could you change the upper font to a skinny, tall font?" or Could you
move the left word to the center? Could you incorporate some cheetah print?
how to properly fill out submission form
The most efficient way to manage a project is having easily accessible information. Which is why it is so
important to properly enter all details and upload any pictures/examples onto the form. Be sure to answer each
and every question using full detail. And please note that any information that was sent through DM, text, messenger,
etc.will no longer be valid once it has been sent out. For the clients that have scheduled and paid for a consultation, notes
will be jotted down during the duration of the call. If it is not on the form, it will not be added to your project.Submit your
form in a timely manner. Taking any longer than 72 hours is not recommended, as this will only prolong the process and
interfere with turnaround time.
CONSULTATIONS
Consultations are made over the phone.Duration of each call will be no longer than 30 minutes. Audio calls are only
available, at this time video calls and in person meetings are not permitted. We apologize for any inconvenience this may cause.
DISCLAIMER
When purchasing a service, please remember that you are not buying the service instantl. It is a process,
when you checkout you will be sent a PDF with a questionnaire attached. This is the case for all of our
listed services, unless stated otherwise and/or labeled "pre-made". It is your responsibility to read the
terms and conditionsit is very important that these rules are understood before making purchase.